Written by: James Milsom, Head of Marketing
Hoshin Kanri has been a staple in strategic management theory for close to 75 years, and has been adopted and refined by some of the world’s biggest companies, but their implementation is not without lessons to be learned.
Hoshin Kanri provides a clear roadmap to where your business wants to be in a defined period and is well regarded for its ability to bring structure, clarity and accountability to not only strategic planning, but Strategy Execution.
Today we’re looking at 8 challenges that you may face when deploying your strategy through the Hoshin Kanri methodology, all in aid to help you prepare for the operational realities of the process.
When we keep in mind the words of great strategists like Sun Tsu, we appreciate that, on its own, a strategy is nothing more than a direction of travel.
It is crucial that there is a shared vision of what needs to be achieved. This must go hand in hand with the engagement in terms of defining the what and how. Combined, this is where we find passion and fulfillment from our work.
Case in point, organizations have struggled in their initial deployment due to the proposed team defining the goals being greatly disconnected from the teams making the strategy an operational reality.
To overcome this challenge, businesses have designed a slight variation of the Catchball Process, in turn aligning goals and projects in a way that it would never have under the original deployment.
While there are 7 well defined steps to Hoshin Kanri, critiques of Hoshin Kanri have ventured as far as to address that the process does not cover a situational assessment.
Classic strategic approaches such as PR Smith’s SOSTAC (Situation, Objectives, Strategy, Tactics, Action, Control) model incorporates a situational assessment at the beginning of the process, but, to the critic’s point, there is no situational assessment explicitly mentioned in Hoshin.
However, a situational assessment is implied, regardless of the methodology. A strategy needs a situational assessment.
Whether that is your direct/indirect competition, or employing something like a VRIO (Value, Rareness, Imitability, Organization) analysis to gauge your internal resource’s value, you must know your current standing before plotting out a path to change.
This, therefore, is not a challenge when we accept that a situational assessment will always be conducted, regardless the strategic framework, but more a reminder that Hoshin is a part of an integrated approach to Strategy Execution.
This is a challenge that looks towards those that conduct the 7 steps of Hoshin, and asks everyone in your organization to embrace Hoshin, the process and reap the benefits of the approach.
That means we, as individuals, must overcome fear of:
Hoshin Kanri, by its very nature, is a learning process. Failure is embraced, change is the norm, and it is about the journey, not entirely the destination.
The path with Hoshin Kanri begins by understanding the Hoshin process, but can extend as far as adopting the methodology into your own, as Xerox has.
Hoshin Kanri does not automatically happen. Instead, be pragmatic about Hoshin Kanri and look at the core challenges your business faces, and how Hoshin can help, such as in these instances:
However, the onus is on you to begin the process.
Start with our Hoshin Kanri content hub to find templates, how-to-guide, case studies, webinars and much more to overcome this challenge.
Hoshin Kanri necessitates that your organization is prepared to be open with its processes, metric capture and performance reporting – all in aid of constantly improving. However, all too often tribalism can be a core challenge.
Through catchball, the Bowling Chart and A3 reports your business will be able to take the defined goals and projects and narrate how these combine for the common good of the organization (your strategy).
You must, therefore, employ communication methods such as cross departmental meetings to be transparent about how each area of the business is acting, their goals and how they interact with other areas.
More bluntly, it means that every person can see how they can help or may hinder the achievement of the business’ goals.
Whilst these have been 5 common challenges of Hoshin Kanri, as we evolve and learn more about Hoshin we hear more obstacles, including these honorable mentions:
Click here for further information on Hoshin Kanri or continue your journey with these recommendations:
James is i-nexus’ Head of Marketing. Bringing a passion for strategy from a marketing angle, you’ll find he loves to intertwine sports and strategy. His background covers industries such as energy, broadband, education and employee benefits.
If you’d like to talk more about your strategic challenges, reach out to James on james.milsom@i-nexus.com or connect with James on LinkedIn for more strategic insights.